In the aftermath of the Change Healthcare cyberattack, many physician practices relied on advanced payments with the understanding that repayment would begin once claims processing was restored. However, more than a year later, many are still waiting for reimbursements from that period–yet Optum is now withholding payments from current services to recover what they believe is owed. This is placing a financial strain on physicians, threatening practice stability and patient care.  

If your payments are being withheld, it’s critical to document every instance and take action. Contact your state Insurance Commissioner immediately to report this concerning practice. Timely processing and reimbursement are essential to maintaining a stable healthcare system–physicians should not be left shouldering financial strain due to circumstances beyond their control.  

Visit our action center to find your state Insurance Commissioner’s contact information, access a suggested email template, and make your voice heard today.