In a significant move to bolster mental health support, the North Carolina Department of Health and Human Services (NCDHHS) introduced an additional phone support service on February 20, 2024. This state peer warmline is designed to complement the existing North Carolina 988 Suicide and Crisis Lifeline, offering callers the option to connect with a peer support specialist.

Individuals grappling with mental illness or substance use disorder now have a valuable resource in the form of the state peer warm line. Accessible by dialing 1-855-PEERS NC (1-855-733-7762), this service collaborates with the North Carolina 988 Suicide and Crisis Lifeline. Callers to 988 also have the choice to connect with the Peer Warmline if they prefer speaking with a peer support specialist.

The decision to integrate peer support into the mental health helpline services stems from the understanding that many individuals find solace and assistance in speaking with someone who has lived experience. The NCDHHS 988 Performance Dashboard reveals that over 40% of 988 callers are repeat callers, underscoring the importance of ongoing support. The introduction of the state peer warmline aims to address this need and enhance the overall effectiveness of the 988 Suicide and Crisis Lifeline.

By offering an alternative avenue for individuals to speak with peers, the warmline plays a crucial role in expanding and enriching the services provided by the 988 helpline. This initiative recognizes the diverse needs of those seeking mental health support and strives to create a more inclusive and accessible system.

The launch of the state peer warmline in North Carolina marks a significant step toward fortifying mental health services. This innovative approach, in partnership with the 988 Suicide and Crisis Lifeline, acknowledges the value of peer support in helping individuals navigate the challenges of mental illness and substance use disorders. As the state continues its commitment to mental health initiatives, the peer warmline is a beacon of support for those in need.

You can visit the official NCDHHS 988 Performance Dashboard for more information on this initiative.